PUBLIC PROTECTION
CABINET

Contribute to the Team Eastern Kentucky Flood Relief Fund at TeamEKYFloodReliefFund.ky.gov 

File a Complaint

There are different types of complaints that are accepted by the Department of Insurance. The Division of Consumer Protection investigates these complaints:

Consumer Complaint: (for private health insurance, life, auto, home, general liability) A consumer complaint is filed by a consumer, or their representative, who is having difficulty settling a situation with an insurance company, agent, or adjuster.

To file a consumer complaint online click here .

If you would prefer to mail or fax your consumer complaint click here .

Provider Complaint: If you are a medical provider and want to file a complaint against a health insurance company click here .

Pharmacy Complaint: If you are a pharmacy representative and want to file a complaint against a health insurance company or a pharmacy benefit manager about MAC pricing click here .