DEPARTMENT OF INSURANCE
Insurer Details
NAMEMassachusetts Bay Insurance Company
DOI ID300898
FEIN #042217600
ALIEN #
State of DomicileNH
Domicile Country
Merged Into
NAIC #22306
NAIC Group #88
Entity TypeInsurer
Admitted10/7/1966
AM Best Rating
PresidentJohn Conner Roche
Process AgentCT Corporation Systems
Date Assigned : 11/29/2021
(See address table below for process agent address)

Authorized Insurer – these insurers are authorized to do the business of insurance by holding a Kentucky Certificate of Authority. Provides insurance coverage.
Line(s) of Authority
Health
Property
Surety
Casualty
Vehicle Insurance
Liability Insurance
Workers' Compensation & Employer's Liability
Burglary & Theft
Personal Property Floater
Glass
Boiler & Machinery
Leakage & Fire Extinguishing Equipment
Malpractice
Failure of Certain Institutions to Record Documents
Automobile Guaranty
Marine & Transportation
TypeAddress
Annual Statement440 Lincoln Street Worcester, MA 01653
Claim Information Contact Address400 Lincoln Street Worcester, MA 01653
Consumer Complaint440 Lincoln Street Worcester, MA 01653
Local Domestic/Foreign State Contact Address440 Lincoln Street Worcester, MA 01653
Policyholder Information Contact Address440 Lincoln Street Worcester, MA 01653
Process Agent306 W. Main Street Suite 512 Frankfort, KY 40601
Regulatory Compliance/Gvmt Relations Contact AddressThe Hanover Insurance Group, Inc. 440 Lincoln Street N431 Worcester, MA 01653
Statutory Home Office4 Bedford Farms Drive Suite 107 Bedford, NH 03110
TypeNumber
Consumer Complaint - Business / Home Office(508) 855-2915
Local Office in Domestic/Foreign State Contact - Business / Home Office(517) 540-4288
Policyholder Information Contact - Business / Home Office(517) 540-4288
Business / Home Office(508) 853-7200
Claim Information Contact - Business / Home Office(508) 855-4594
Annual Statement - Fax(508) 855-6417
Consumer Complaint - Fax(508) 635-6097
Annual Statement - Annual Statement(508) 855-7928
TypeInternet Information
Annual Statement - Business EmailDHAZELWOOD@HANOVER.COM
Consumer Complaint - Business EmailComplaints@hanover.com
Local Office in Domestic/Foreign State Contact - Business EmailAmass@hanover.com
Policyholder Information Contact - Business Emailamass@hanover.com

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