The Market Conduct Branch provides in-depth examinations of insurance-related entities that conduct business in Kentucky. Examiners from the Market Conduct Branch go into insurance agencies, insurance companies, etc., to examine their business practices as they relate to licensing, claims, tax payments, rates and form approval, advertising and sales aids, underwriting and rating, policyholder service, and complaint handling. The examinations determine whether or not the insurance-related entity is in compliance with the Kentucky Insurance Code. Violations of the Kentucky Insurance Code are outlined in a Market Conduct Examination Report at the completion of an examination.

The Department of Insurance strives to bring all regulated entities into compliance with the Kentucky Insurance Code. Although a market conduct examination may result in civil penalties, suspension or revocation of licenses, or a combination of the two, the main focus is on requiring the regulated entities to implement curative or remedial procedures so that compliance with the Kentucky Insurance Code may be attained. Market conduct is a consumer-oriented activity within the Department of Insurance working to assure that the citizens of Kentucky are served by knowledgeable and compliant insurance-related entities.  Read Less

The Market Conduct Branch provides in-depth examinations of insurance-related entities that conduct business in Kentucky.  Read More..